Frquently asked questions

what do i need to get my plan?

To be 21 years old or older, a copy of your official ID, proof of address and to be approved by Micel

do i have to go somewhere to get the plan?

You don't have to go anywhere. Everything is done online or through the phone.

how can i check my credit?

You can do it dialing *611 or talking to us at 55 80 30 85

how can i make my warranty valid?

You can do that at any Movistar Customer Care Center

How do i install an application?

Go to the playstore (which is pre-installed in your smartphone) and search for the app you'd like to download, click it and a new window will appear with an "install" button, press it and you are done.

How long does it take for me to receive my handset?

Once you've been approved, you'll get a phone call to schedule your delivery.

how long does it take for me to know if i've been approved?

In no more than 24 hrs you'll receive a phone call from our call center letting you know if you've been approved or not.